During the first half of 2026, Ukrainian businesses submitted more than 350 formal requests through the government’s Pulse platform. Many have already been resolved, and some cases have even contributed to the commissioning of new distributed power generation capacity.
However, assessing the platform solely by the number of resolved cases would miss its broader significance.
Its real value goes far beyond handling individual requests.
Established under Cabinet of Ministers Resolution No. 1304, Pulse serves as a pilot mechanism for digital interaction between businesses and executive authorities. The platform enables companies not only to report specific administrative obstacles but also to generate structured data on where businesses encounter regulatory and bureaucratic barriers.
In our view, this is the platform’s most significant feature.
While a single submission may help resolve an individual company’s issue, hundreds or thousands of submissions can reveal systemic shortcomings in regulatory procedures and administrative practice.
This is where Pulse has the potential to become a meaningful Government Relations instrument.
The public dashboard already contains more than half a million business ratings and tens of thousands of comments. Together, they provide a valuable evidence base on the quality of public services, business interactions with government institutions, and the regulatory areas where businesses experience the greatest difficulties.
Collecting data alone, however, does not improve regulation.
The next step is ensuring that this information is systematically analysed and translated into public policy. If recurring issues identified through the platform become the basis for reviewing legislation, administrative procedures and regulatory practices, Pulse could evolve from a communication channel into an effective tool for regulatory reform.
This objective is reflected in the Cabinet Resolution establishing the platform, which explicitly provides for the identification of systemic business concerns and the preparation of proposals aimed at improving the regulatory environment.
The platform has already demonstrated tangible practical results. Ultimately, however, its success should not be measured only by the number of submissions received or individual cases resolved. The real test will be whether the government can transform the information provided by businesses into policy decisions that remove systemic regulatory barriers and improve the overall business environment.
